Responsible Gaming

Our commitment to responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Before you play, decide what you can afford to spend and treat that amount as the cost of your entertainment. Only use money that is available after your essential costs, savings and other commitments have been covered.

Set a personal budget before you deposit, and do not increase that budget to recover a loss. Losses are part of gambling and cannot be chased safely. If gambling starts to affect your finances, mood, relationships, work or daily routine, stop playing and seek support.

• You must be 18 or over to use our gambling services.
• Never gamble with money needed for rent, bills, food, debt repayments or other essentials.
• Decide how much time you are comfortable spending before you start.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to deal with stress.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Take regular breaks and keep gambling separate from your everyday responsibilities.

We hold a gaming licence and use account, age and identity verification measures to help keep our service safe. We may ask for information or documents before allowing an account to be used, when account details change or when activity requires additional checks.

The tools in your account

Your account includes controls designed to help you manage how much you deposit, how much you can lose and how long you spend playing. The available settings and periods are shown in your account. Choose limits that reflect your personal budget, not the amount you hope to win.

Deposit limits

A deposit limit restricts the amount you can deposit over the period you select. This can help you plan your gambling spend before you play. Check the limit after setting it and make sure it covers the correct account and period. A lower limit normally takes effect promptly. An increase may be subject to a delay or further confirmation, so do not depend on an increase being available when you need it.

Loss and session limits

A loss limit helps restrict the amount you can lose during the period shown in your account. A session limit helps you control the length of time you spend playing. These tools work best when the amount and time selected are realistic and set before you begin. A session may end when the chosen period is reached, even if you are in the middle of deciding whether to continue.

Time-outs

Use a time-out when you want a temporary break from gambling. Select the available break period in your account and confirm the request. During a time-out, you should not try to avoid the break by opening another account or using another person's account. If you are taking a break because gambling feels difficult to control, consider self-exclusion and contact a support organisation.

Self-exclusion

Self-exclusion is a stronger step that prevents you from gambling with us for the period you choose or for the option shown in your account. Select self-exclusion in the responsible gambling area, choose the relevant period and confirm the request. Do not try to bypass self-exclusion by creating another account. Contact us through live chat or at support@partyspinz-casino.co.uk if you need help using the control.

Reality checks

Reality checks are reminders about the time you have spent playing. They give you a prompt to pause, consider your activity and decide whether to stop. When a reminder appears, step away from the game if you are unsure whether continuing is right for you.

How to switch on a tool

1. Sign in to your Party Spinz Casino account.
2. Open the responsible gambling, account settings or cashier area shown in your account.
3. Choose the tool you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
4. Select the amount, time period or break option available to you, then confirm your choice.
5. Check the confirmation shown on screen and keep the setting active for the selected period.

If you cannot find a control or are unsure which option to choose, contact our live chat team or email support@partyspinz-casino.co.uk. We can explain how the settings work, but you remain responsible for choosing limits that suit your circumstances.

Signs that gambling may be causing a problem

Everyone's circumstances are different, and one sign can be enough reason to pause. Ask yourself whether any of these statements feel familiar:

• You spend more time or money gambling than you planned.
• You keep increasing your stakes or deposits to achieve the same feeling.
• You try to win back money you have lost.
• You hide your gambling, deposits or losses from people close to you.
• You feel anxious, irritable, guilty or low after gambling.
• You borrow money, miss payments or use money intended for essentials.
• You lose sleep, miss work or avoid other responsibilities because of gambling.
• You have tried to stop, cut down or take a break but have not been able to do so.
• You think about gambling when you should be concentrating on other things.
• Your relationships, health or finances are being affected.

If any of these signs apply, stop gambling and use a time-out or self-exclusion. Speak honestly with someone you trust and contact a support organisation. You do not need to wait for the situation to become severe before asking for help.

Where to get help

Free and confidential support is available if you are worried about your gambling or someone else's gambling. These organisations can provide information, guidance or ongoing support.

• GambleAware provides information and practical support for people affected by gambling, including people who are concerned about someone close to them.
• GamCare offers confidential advice, counselling and support to people experiencing gambling-related difficulties and to their families.
• GamStop is a self-exclusion service that can help you restrict access to participating online gambling accounts for a chosen period.
• The National Gambling Helpline provides confidential guidance for people who are worried about their own gambling or another person's gambling.

You can also contact us through the live chat on our site or by emailing support@partyspinz-casino.co.uk. Our team can help you find the responsible gambling controls in your account and explain the steps for a time-out or self-exclusion.

If gambling is connected with an immediate risk to your safety, your finances or another person, stop gambling and seek urgent help from an appropriate local service. Support is available even if you have not used any account tool yet.

Protecting children and young people

Our service is for people aged 18 and over only. We use age verification and may require further identity information before an account can be used. If we cannot confirm that an account holder meets the age requirement, access may be restricted while the information is checked.

Do not share your account, password, payment details or device access with anyone under 18. Keep your login information private and sign out when you have finished using a shared device. You should also avoid saving payment details where another person could use them.

Practical steps for parents and guardians

• Use parental control software on phones, tablets, computers and other devices used by children.
• Use the filtering and age-restriction settings provided by your device, operating system or internet service.
• Protect settings with a password that children cannot guess.
• Keep gambling accounts, email accounts and payment methods separate from devices or profiles used by children.
• Check that saved passwords and payment information cannot be accessed by another user.
• Explain that gambling services are for adults only and should never be accessed using another person's account.

Parental controls can reduce accidental access, but they are not a replacement for secure passwords, age verification and supervision. If you believe a person under 18 has accessed an account, contact us through live chat or at support@partyspinz-casino.co.uk as soon as possible.