Privacy Policy

The information we collect

We collect personal data that is needed to open and manage your account, provide gambling services, protect our platform and meet our legal responsibilities. Some information comes directly from you, while other information is created when you use our website, account and cashier.

Account and identity information

• Your name, date of birth, email address, username and other account details.
• Your address and information needed to confirm that you are eligible to use our services.
• Identity documents and information taken from them when we carry out age, identity or account verification.
• Information about your responsible gambling settings, including deposit limits, time-outs and self-exclusion requests.
• Messages, enquiries and other information you send to us through support or live chat.

Payments, transactions and account activity

We collect details about deposits, withdrawals, payments, bonuses where applicable, bets, games, account balances and other transactions connected with your account. We may also record information about payment methods and transaction status. We do not need to keep complete payment card details where these are handled by a payment provider on our behalf.

Device and usage information

When you visit or use our services, we may collect your IP address, device type, operating system, browser type, language settings, approximate location, unique device identifiers and information about how you use the website. This can include pages viewed, login activity, session times, errors and actions taken in your account. We use this information to keep the service secure, understand technical problems and maintain accurate account records.

Why we use your information

We only use personal data for clear and lawful purposes. The purposes may include the following:

• To create, operate and maintain your account, process transactions and provide the services you request.
• To check your age and identity, confirm account information and protect the integrity of our services. Our services are for people aged 18 and over only.
• To identify and prevent fraud, attempted fraud, account misuse, payment abuse, money laundering and other criminal or harmful activity.
• To monitor account activity, apply our terms, support responsible gambling and respond to concerns about the safe use of our services.
• To meet legal, regulatory, tax, accounting and record-keeping duties that apply to us.
• To answer questions, manage support requests, investigate security events and communicate important information about your account.
• To send information about offers or services where you have opted in to receive those communications. You can withdraw your consent or change your communication choices at any time.
• To maintain, test and improve the security, performance and reliability of our website and systems.

We do not use your personal data for purposes that are incompatible with these purposes without explaining the change and, where required, obtaining your consent. We may combine information from your account, transactions, device and support activity where this is necessary for one of the purposes set out above.

Our legal bases under UK GDPR

UK GDPR requires us to have a lawful basis for using personal data. The basis depends on what we are doing and why. In plain terms, we may rely on the following:

• Contract: we need to use certain information to open and run your account, process your requests and provide the services you have asked for.
• Legal obligation: we use information where the law requires us to verify accounts, prevent financial crime, keep records, respond to lawful requests or meet other duties.
• Legitimate interests: we may use information where it is reasonably necessary for security, fraud prevention, service administration, customer support and the responsible operation of our business. We consider your rights and interests before relying on this basis.
• Consent: we rely on your consent for some optional marketing communications and, where required, certain non-essential cookies or similar technologies. You can withdraw consent at any time, although this does not affect use that took place before withdrawal.

In some situations, we may need information to protect someone from serious harm or to establish, exercise or defend legal rights. If the legal basis changes, we will continue to handle your information in accordance with applicable data protection law.

Who we share your information with

We share personal data only where there is a valid reason to do so and only the information that is needed for the relevant purpose. Access is limited to people and organisations that need the information to perform their role.

• Payment providers and financial service providers, so that deposits, withdrawals, refunds and related checks can be processed.
• Identity-verification providers, fraud-prevention partners and other specialist service providers that help us confirm identity, protect accounts and detect suspicious activity.
• Technology, hosting, security, communications and customer-support providers that help us operate the website and respond to you.
• Professional advisers or service providers where they need information to provide advice, maintain records or support our legal rights.
• Regulators, law enforcement bodies, courts, government authorities or other authorised organisations where disclosure is required or permitted by law.
• A relevant organisation involved in a business transfer or restructuring, where sharing is necessary and appropriate safeguards are applied.

We require service providers that handle personal data for us to use appropriate safeguards and to follow our instructions. We do not sell your personal data. Information may be processed by providers operating in another country where this is necessary for the service, and we take steps required by applicable law to protect it.

How we protect your information

We use administrative, technical and organisational measures designed to protect personal data from loss, misuse, unauthorised access, alteration and disclosure. These measures can include access controls, account security procedures, monitoring, staff confidentiality requirements and safeguards for information sent between systems. No online service can guarantee complete security, so please keep your login details confidential and tell us promptly if you suspect unauthorised access.

How long we keep your information

We keep personal data only for as long as it is needed for the purposes described in this Privacy Policy. In general, we keep information while your account is open and for the period required by law after your account is closed. The retention period can depend on the type of information, the reason it was collected, our legal duties and whether we need it to deal with a dispute, complaint, fraud concern or legal claim.

When information is no longer needed, we securely delete it, anonymise it or dispose of it in another appropriate way. We may keep a limited record of a request to close your account or exercise a data protection right where this is needed to demonstrate compliance and prevent the same issue from being repeated.

Your rights and how to contact us

Subject to legal conditions and exceptions, you may have the following rights in relation to your personal data:

• Access: ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: ask us to delete personal data where there is no good reason for us to continue using it. This right is not absolute, and we may need to retain information to meet legal duties.
• Restriction: ask us to limit how we use your information in certain circumstances.
• Objection: object to processing based on legitimate interests, including certain forms of direct marketing.
• Data portability: where the law allows, ask to receive certain information in a structured, commonly used format or ask us to send it to another provider.
• Withdraw consent: where we rely on consent, withdraw it at any time without affecting processing that took place before withdrawal.

To use a right or ask a question about this Privacy Policy, write to support@partyspinz-casino.co.uk. You may also write to privacy@partyspinz-casino.co.uk for a privacy-specific request, or contact us through the live chat on the site. We may ask for information to confirm your identity before responding, especially where the request concerns account security. We aim to respond without undue delay and within the period required by applicable law.

If you are unhappy with how we have handled your personal data, please contact us first so that we can look into the issue. You also have the right to complain to the Information Commissioner's Office, the UK's independent data protection authority.

Cookies

We use cookies and similar technologies to operate essential parts of the website, keep your account secure, remember preferences, understand usage and support relevant communications where permitted. Our Cookie Policy explains what these technologies do, the choices available to you and how you can manage them.