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Contact Us
More from the lobby
More from the lobby
How to reach us
You can contact our support team through the live chat on the site, available around the clock, 24/7. You can also email support@partyspinz-casino.co.uk. Please use the email address registered to your account where possible, so we can find your details and help securely.
For account security, do not send your password or full payment details by email or live chat. We may ask for information needed to confirm that you are the account holder.
What to have ready when you write
Including a few clear details helps us understand your question and respond accurately. Please provide:
- Your username or the email address linked to your account.
- The game, deposit, withdrawal or other transaction involved.
- The date and approximate time when the issue happened.
If you are contacting us about a technical problem, include the device and browser you were using and explain what happened on screen.
Common questions we help with
- Account and verification, including access, personal details and identity checks.
- Deposits and withdrawals, including pending or unsuccessful transactions.
- Bonuses, including eligibility, activation and applicable terms.
- Technical issues, including games, the cashier and account access.
Complaints
If you want to make a complaint, email support@partyspinz-casino.co.uk and put “Complaint” in the subject line. Set out what happened, the dates involved and what you would like us to resolve. Please include your username, but do not send your password or full payment details.
We acknowledge complaints and reply once the matter has been checked. We may ask for further information so we can look into the issue properly. Keeping your messages and any relevant transaction details will help us handle your complaint efficiently.
