Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, promotional credits and other incentives made available through your account with us. A specific promotion may include additional conditions. You should read those conditions before opting in, making a deposit or using a bonus. If a specific promotion sets a requirement that is not covered here, the information displayed with that promotion will apply to that requirement.

By claiming or using a bonus, you confirm that you understand and accept these terms and the specific terms attached to the promotion. If you do not want to accept them, do not opt in or use the relevant bonus. You can ask us to explain a condition before you take part by using live chat or emailing support@partyspinz-casino.co.uk.

We may change, suspend or withdraw a promotion where this is reasonably necessary, including where there is a technical issue, suspected misuse, a change in law or a requirement to protect customers. We will not remove funds that have already become withdrawable solely because a promotion has ended, unless the funds were obtained through a breach of these terms or the specific promotional conditions.

• Only one account may be used by each player. Opening or using additional accounts to obtain a bonus is not permitted.
• Bonuses are personal to the account that receives them and cannot be transferred, sold or exchanged.
• You must be aged 18 or over and permitted to use our services before you claim or use any bonus.
• Your account must be open, in good standing and available for play when the bonus is added or used.
• We may carry out account and identity checks before granting a bonus, allowing play to continue or processing a withdrawal.

Eligibility, opting in and qualifying deposits

Who can receive a bonus

A promotion may be limited to new customers, existing customers, selected accounts, a particular payment method or another group described in the promotional information. Receiving an advertising message does not always mean that you are eligible. The eligibility information shown in your account takes priority.

You may need to opt in before making a qualifying deposit or before starting a specified game. An opt-in may be made through a button, code or other method shown with the promotion. If the promotion requires an opt-in and you do not complete it in time, a deposit or game play may not qualify.

What counts as a qualifying deposit

The promotion information will set out the deposit conditions that must be met. These may include a minimum deposit, an eligible payment method, a permitted currency, a time limit or a requirement that the deposit is made after opt-in. The cashier and your account will show the applicable information for the promotion available to you.

A deposit may not qualify if it is reversed, charged back, cancelled or otherwise not successfully received by us. Withdrawals made before the bonus is credited, or deposits that are used only to trigger a promotion and then removed, may also affect eligibility where the specific terms say so.

• A deposit must be made from a payment method that you are authorised to use.
• The name and account details connected to the payment method must match the information on your account where required for verification.
• A qualifying deposit does not automatically mean that every amount deposited will be matched or credited as bonus funds.
• If a promotion is limited to one claim, one deposit or one reward, further claims will not create an additional entitlement.
• Where a bonus is credited in error, we may remove the incorrect credit and any associated bonus balance.

Using bonus funds and meeting wagering conditions

Bonus balance and cash balance

Your account may show cash funds separately from bonus funds. Cash funds are generally used before bonus funds unless the promotion says otherwise. Bonus funds cannot normally be withdrawn immediately. They must first meet the wagering, game contribution and any other conditions shown for the promotion.

The amount needed to complete wagering is calculated using the qualifying bonus or another amount stated in the specific promotional terms. The applicable requirement, progress and deadline will be shown in your account where this information is available. We do not create a different wagering requirement by private message or outside the terms displayed with the offer.

Game contribution and excluded play

Different games may contribute differently towards a wagering condition. Some games, features, bets or transactions may make no contribution or may be excluded altogether. The promotion information will identify the applicable contribution rules. If no contribution is stated for a particular game, you should not assume that it will count in full.

We may exclude play that is designed to complete wagering without normal game risk, including activity that attempts to preserve a balance while meeting a requirement or that exploits a technical feature. This does not prevent ordinary play under the published conditions. If a game is removed, unavailable or subject to a different contribution during a promotion, the information in your account will apply.

1. Opt in if the promotion requires it.
2. Make any qualifying deposit within the stated period and using an eligible method.
3. Use the bonus before its expiry time, if an expiry applies.
4. Complete the required wagering using eligible games and play that counts under the promotion.
5. Wait for the bonus conditions to be completed before requesting a withdrawal of funds linked to the bonus.

If you request a withdrawal while a bonus is active, the specific promotion may be cancelled and any unused bonus funds may be removed. The treatment of cash funds and winnings will depend on the terms of that promotion and any applicable account checks. You should look at the withdrawal information in your account before submitting a request.

Expiry, withdrawals and account checks

Expiry and cancellation

A bonus may expire after the period shown in the promotional information. When it expires, any unused bonus funds and qualifying winnings that remain subject to the promotion may be removed. Expiry may be based on the time the bonus is credited, the time you opt in, the time of the qualifying deposit or another event stated in the offer.

You can choose not to use a bonus, or ask us to remove an unused bonus, by contacting support. Removing a bonus may also remove winnings that are still subject to its conditions. Once a bonus has been used, it may not be possible to restore the previous balance.

Withdrawals and verification

A withdrawal can be processed only when the relevant bonus conditions have been met and your account is available for withdrawal. We may ask for information or documents to verify your identity, age, payment method, source of funds or other account details. This is part of our account control process and may be required before a bonus or winnings can be released.

If a payment is returned, reversed or linked to unauthorised activity, we may delay or cancel related promotional funds while we establish what happened. We may also correct a balance where a technical error has added funds, awarded a bonus more than once or incorrectly counted play.

• Do not use another person's account, payment method or identity details.
• Keep your account information accurate and tell us if relevant details change.
• Complete any requested verification within the time stated in our message or in your account.
• Do not attempt to avoid a withdrawal check by opening another account or changing payment details without approval.
• If you have a question about a pending withdrawal, contact support before taking further action.

Fair use, safer play and help

Bonuses must be used for their stated purpose and in a fair way. We may investigate activity where there are reasonable grounds to suspect fraud, collusion, multiple accounts, identity misuse, payment abuse, automated play, manipulation of a promotion or another breach of these terms. Where a breach is established, we may cancel the bonus, remove associated funds, restrict promotional access or take other action allowed under our general account terms.

We do not want a bonus to encourage you to spend more than you intended. You can set deposit limits in your account, take a time-out or ask us about self-exclusion. A self-exclusion or other safer gambling restriction may prevent you from receiving or using promotional offers. Promotional messages may also be stopped on request, although this does not remove the restrictions that apply to your account.

• Gambling is for people aged 18 and over only.
• Set a deposit limit before you play and keep to the limit you choose.
• Do not chase losses or use a bonus as a reason to increase your spending.
• Use a time-out if you need a short break, or self-exclusion if you need to stop gambling for longer.
• For independent information and support, you can contact GambleAware, GamCare, GamStop or the National Gambling Helpline.

If you believe a bonus has not been added correctly, a condition has been applied incorrectly or a withdrawal is affected by a promotion, contact us through live chat or email support@partyspinz-casino.co.uk. Please include the promotion name or the relevant account information, but do not send payment passwords or security codes. We will look into the issue and explain the applicable terms.