Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions apply when you visit, register with or use Party Spinz Casino. By creating an account, depositing funds or using any service, you confirm that you have read and accepted these terms. If you do not agree with them, you must not use your account or our services.

You are responsible for reading the current version of these terms. We may update them when our services, legal requirements, payment arrangements or safer gambling processes change. We will make the updated terms available through the site or your account. Changes take effect when stated in the updated terms or when they are made available, unless another effective date is given.

Where a change materially affects your use of the service, we may ask you to confirm acceptance before you continue. If you continue to use your account after an update takes effect, that use will count as acceptance of the updated terms. A particular bonus or promotion may also have separate terms. If those terms conflict with these general terms, the specific terms apply to that bonus or promotion.

• You must follow these terms, any specific offer terms and the instructions shown in your account.
• You must provide information that is complete, accurate and kept up to date.
• You must not use our services for unlawful purposes or in a way that interferes with the security or operation of the site.

Eligibility and your account

Who may use the service

You must be aged 18 or over and a resident in the UK to open and use an account. We may ask you to confirm your age, identity and residency before allowing you to use some or all of the services. You must not register if you are not legally permitted to use an online casino service.

We hold a gaming licence and may carry out account checks to meet our obligations. We may refuse an application, restrict an account or suspend access where we cannot establish that the eligibility requirements have been met.

One account and accurate details

You may have only one account with us. Your account is personal to you and must not be sold, transferred, shared or used on behalf of another person. If we identify duplicate accounts, we may close or combine them where appropriate and handle any balance in line with these terms, the applicable offer terms and the results of our checks.

The information you provide must be truthful, complete and current. This includes your name, date of birth, address, email address and payment details. You must tell us promptly if any of this information changes. You must use payment methods held in your own name unless we have agreed another arrangement with you.

Keeping your login safe

Keep your username, password and other login information confidential. Do not allow another person to access your account. You must tell us through support@partyspinz-casino.co.uk or the live chat if you believe your login has been lost, disclosed or used without your permission. You are responsible for activity on your account until we have been notified, except where the law requires a different outcome.

Verification and account checks

We must confirm that you are eligible to use the service and that account activity is genuine. We will carry out identity, age and address checks before your first withdrawal. We may also repeat or extend these checks at any time, including when your activity, payment history or account information requires further confirmation.

We may ask you to provide suitable evidence, which can include identity information, proof of age, proof of address and evidence that a payment method belongs to you. We may ask for documents or information in a particular format. You must provide clear, valid and complete information within the period we give you.

Where required, we may carry out source-of-funds or source-of-wealth checks. These checks help us understand that deposits and gambling activity are funded lawfully and are consistent with the information held on your account. We may ask for further information before accepting deposits, processing a withdrawal or allowing continued use.

• A withdrawal may remain pending until required checks have been completed.
• We may restrict deposits, gameplay or account access while information is outstanding.
• If information is false, misleading, incomplete or not provided, we may suspend or close the account and take any action permitted by these terms.

Information supplied for verification will be handled in accordance with our privacy information and applicable requirements. Completing a check does not prevent us from asking for further evidence later.

Deposits and withdrawals

You can deposit using the payment methods made available in the cashier. The limits, minimums and any other conditions shown in your account or cashier apply at the time of the transaction. You must only use a payment method that you are authorised to use and that belongs to you, unless we have approved an exception.

A deposit is normally available for use once it has been confirmed by the payment provider and credited to your account. A transaction may be delayed, declined or reversed by the payment provider or by us where there is a security, verification, legal or technical concern. You should check your account balance before attempting another deposit.

You may request a withdrawal through the cashier, subject to your available balance, any applicable bonus terms and completion of the checks described above. Where possible, we will return funds using the same payment method used for the deposit. If that method cannot receive a payment, we may use another method available to us after confirming that it is suitable and belongs to you.

A withdrawal request may remain pending while we confirm your identity, payment ownership, account activity or compliance with these terms. We may ask you to correct payment information or provide additional evidence. We may also cancel or decline a request where there is a breach, suspected fraud, an unresolved payment issue or another valid reason under these terms.

• The deposit and withdrawal limits shown in the cashier apply to your account.
• You are responsible for checking that payment details are correct before confirming a transaction.
• We do not permit the use of our services to move funds for another person or for an unlawful purpose.
• If you believe a payment is incorrect or unauthorised, contact us promptly through support@partyspinz-casino.co.uk or the live chat.

Bonuses and promotional terms

Each bonus, free-play offer or promotion has its own terms. Those terms explain who can take part, whether you must opt in, the qualifying deposit or activity, the games that count and how the offer is credited. You must read and follow the specific terms before claiming or using an offer.

Specific offer terms may include wagering requirements, a maximum bet, an expiry date, a maximum eligible amount, contribution rules and restrictions on withdrawals. These conditions apply in addition to these general terms. Wagering must be completed in the way and within the period stated in the relevant offer terms.

A bonus balance may not be available for withdrawal until all applicable conditions have been met. If an offer expires, is cancelled or is used in a way that does not meet its terms, the bonus and any associated balance may be removed. We will not treat funds as withdrawable merely because they appear in an account balance if an applicable condition remains outstanding.

Promotion abuse is not permitted. This may include creating or using duplicate accounts, using another person's payment method or account, colluding with other players, exploiting an error, manipulating a promotion or placing bets in a way intended to avoid the normal purpose of the offer. Where we reasonably identify abuse or a serious breach, we may cancel the offer, reclaim bonus value, restrict participation or close the account.

We may correct an obvious error in an offer or withdraw an offer where we need to do so for security, legal or operational reasons. Any action we take will be consistent with the specific offer terms and applicable requirements.

Safer gambling, account closure and disputes

Safer gambling and self-exclusion

Gambling is for adults only. Use the safer gambling tools in your account, including deposit limits and time-outs, to set boundaries that suit you. If you want to stop gambling with us, request self-exclusion through support@partyspinz-casino.co.uk or the live chat. We can also provide general information about GambleAware, GamCare, GamStop and the National Gambling Helpline.

A self-exclusion request is intended to prevent you from using your account for the period agreed or shown in your account. You must not try to open another account or use another person's account during a self-exclusion. If gambling is causing concern, stop using the service and seek support from an appropriate help organisation.

Closing or suspending your account

You may ask us to close your account at any time through support@partyspinz-casino.co.uk or the live chat. We may need to complete verification, settle eligible transactions or resolve a payment matter before closure is final. If you ask us to close an account because of gambling concerns, we may apply a self-exclusion rather than simply allowing immediate re-opening.

We may suspend or close your account if you breach these terms, provide inaccurate information, fail a required check, use the service unlawfully, abuse a promotion, create duplicate accounts or expose us to a security or compliance risk. We may also close an account following a period of inactivity. While an account is suspended, you may not be able to deposit, play or withdraw until the relevant checks are complete.

Complaints and disputes

If you are unhappy with an account decision, payment, bonus matter or service issue, contact support@partyspinz-casino.co.uk or use the live chat. Please provide enough information for us to identify your account and understand the issue. We will look into your complaint and answer within a reasonable time, although the time needed may depend on the information required from you or a payment provider.

If we cannot resolve a dispute directly, independent dispute resolution is available in general terms. We will explain the relevant route and any information needed where that option applies. Using our complaints process does not remove any rights you may have under applicable law.

Liability and governing law

We will provide our services with reasonable care and skill, but we cannot promise that the site or every payment method will always be available, uninterrupted or free from errors. We are not responsible for a delay or failure caused by events outside our reasonable control, including technical problems, communications failures or actions by a payment provider.

To the extent permitted by law, we are not responsible for indirect loss or loss that could not reasonably have been expected when you accepted these terms. Nothing in these terms limits or excludes liability where doing so would be unlawful. You remain responsible for the security of your devices, your login details and the accuracy of information you provide.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms and any dispute connected with them are governed by the laws of England and Wales.